Frequently Asked Questions
Are Your Physicians Licensed?
All TCM physicians at Oak Health are Singapore registered TCM practitioners and acupuncturists. They are licensed by the Traditional Chinese Medicine Practitioners’ Board (TCMPB) under the Ministry of Health (MOH) and their registration details can be verified on the TCMPB website.
Is Acupuncture Painful?
Acupuncture needles are very thin, and most people feel no pain or very little pain when they are inserted. Once a needle reaches its intended depth, you're likely to feel a mild, dull ache or a slight tingling sensation. This indicates that the treatment is working and the acupuncture point is being activated.
How Long Does One Treatment Takes?
If it is your first appointment with us, give yourself about an hour from the moment you check in to the clinic, to the moment you step out. Try not to schedule anything right after so you can take your time, relax, enjoy the treatment, and let your Qi flows through your body.
How Long Will I Start To See Result?
The length of time before you see results depends on how individual body responds to the treatment. For some conditions, people see results within a few minutes of the first treatment. For chronic conditions, it may take a few weeks or longer to see noticeable results. Recovery rate is also dependent on the consistency of your follow-up treatments and how consistent you are in taking the prescribed herbal medicine.
Can I Book A Massage Here?
We are a clinic hence we only do targeted area Tuina (推拿) for treatment purposes upon the diagnosis by our certified physicians.
What Is Scalp Acupuncture?
Scalp acupuncture is a neuro acupuncture technique using both the traditional TCM meridian pathway and the neuro-healing pathway of the brain. Depending on the area of needling, it can heighten the healing properties of the body and harmonise the organs and meridians.
Is TCM Medication Suitable For People With Dietary Restriction?
Most of our medications are Halal Certified and bulk of them are made purely from herbs and plants. Do inform our friendly receptionist of your dietary requirements or food/ drug allergies during your registration in our clinic.
Can I Claim Insurance For My TCM Visit?
All physicians in Oak Health Chinese Medicine are licensed under the Private Hospitals and Medical Clinics Act (Cap. 248). Therefore, as long you have a relevant insurance policy with TCM coverage, expenses for TCM treatments are claimable.
How Do I Make An Insurance Claim?
An invoice will be sent to you via email after your visit. You can simply forward the digital invoice to your insurance agent. Your insurance agent will process your claim on behalf (if you are covered).
Can I Use CHAS Card for TCM?
Private TCM institutions are currently not part of the CHAS scheme and are not applicable for government subsidies at the moment.
Am I Able To Obtain A Medical Certificate (MC)?
Yes MC can be obtained from our clinic! Just let our friendly physician know that you need a MC :)
Anything To Take Note Of After Treament?
Keep yourself warm and drinks lots of water. After acupuncture, massage, cupping and/or any other type of body work, you should not take a shower or go swimming for at least 1 hour.
Will I have Language Barrier?
All our physicians are bilingual in English and Mandarin. Our clinic assistants are able to converse in Chinese dialects and Malay.
Can I Walk-In Without Appointment?
An appointment is recommended as the clinic can get very crowded at certain times. Do schedule an appointment with us to avoid long waiting time.
What Payment Types Are Available?
We accept Cash, NETS, and PayNow